PRODUCT CARE

We sell the highest quality furnishings using only the finest fabrics and materials. By following these basic care and maintenance guidelines you will be able to enjoy your new purchase for many years to come.

Everything from the location of your furniture to the way you use it can affect its preservation and longevity. Avoid placing furniture where it can touch an external wall as this can create moisture build-up. Likewise, placing it too close to radiators can increase the risk of scorching damage or discolouration.

Also avoid sitting on the edges of the cushions or on the arms as this can add excess pressure to the seams and cause distortion to the padding and fabric. Be aware that sharp objects such as buckles, rings and even the claws of your pets can tear and scratch the furniture.

Protect your furniture from direct sunlight and rotate reversible cushions at regular intervals. Vacuum all cushions weekly on a low suction setting to remove any dust particles that may damage the structure of the fabric.

CUSHION CARE

All cushions require regular and ongoing maintenance. The easiest methods are to regularly ‘plump’ and change cushions from one side of the piece to the other, or simply flip them over to distribute wear. Some fabrics may naturally ‘creep’ or ‘slide’ over time and with use. Flipping will minimise this, however sometimes it is necessary to unzip the cushion and pull or rub the fabric back into place.

Feather & Down

Feather-filled cushions, especially when used as base cushions, require regular ‘plumping’ and flipping. If this is not done their appearance and comfort level may deteriorate.

Foam-Wrapped Feather

Feather-filled ‘wraps’ or ‘feathered layers’ have inserts filled with feather wrapped around a foam core. This is one of the best quality cushion fillings in the industry and requires minimal maintenance.

Foam-Wrapped Fibre

These cushions are manufactured using only the best reflex foams with a light fibre wrap applied to further improve comfort and appearance. This cushion provides a more tailored look and requires the least amount of maintenance, although cushions still require plumping and turning to even out wear and prolong their durability.

Poly Fibre

Regular flipping and rearrangement of fibre cushions is essential. Poly Fibre inserts in particular should be plumped up daily and their position interchanged to maintain their appearance and allow the fillings a chance to recover.

Stain Protection

We recommend that you take advantage of our Guardsman Plus Protection Plan to protect your new furniture. This gives peace of mind against any stains or accidental damage resulting in rips, tears, burns or scratches. Wherever possible, their network of expert repair technicians will repair the damage or look to source new parts. In the event that parts are not available, the item will be replaced.

FABRIC

We recommend that you use a professional furniture dry cleaning service for both fixed and loose cushion covers where appropriate. Before applying any cleaning detergents or water, please consult our sales team for information about your specific fabric.

Colour Fastness

No fabric is 100 percent colourfast, but fading can be prevented if the correct precautions are followed.

Fading & Sun Damage

Dyed fabrics, particularly those dyed in bright colours, are most susceptible to fading.

Upholstery should not be exposed to direct sunlight for prolonged periods of time as this may result in the fabric degrading or fading. South facing rooms are exposed to the most sunlight. Constant exposure to the direct rays of the sun can break down the fabric fibres, causing them to become brittle, increasing the risk of a rip or tear during cleaning.

Moisture

Protect your furniture from moist environments like a bathroom, damp basement or near water. Exposure to humidity can cause deterioration of your item.

Pilling

Pilling is usually a result of wear and tear, but climatic conditions and air quality are also contributing factors. Fibres in some clothing can transfer pills to the furniture. Pilling is not a defect and can easily be removed using battery operated pilling devices available from most haberdashery stores.

Velvet

Most velvets we carry are natural products. Velvets can be prone to marking caused by pressure in transit or in use. Most marks can be removed by smoothing the velvet with a soft brush and/or gentle steaming. In some natural velvets, crushing is an inherent characteristic and cannot be removed.

Silk & Sateens

Silk is made from very delicate fibres and must be treated with the utmost care. Be sure to keep far from radiators and away from direct sunlight.

MATERIALS

Leather

Every leather hide is unique and may therefore have some natural markings or slight variations in colour. Our craftsmen utilise the natural grain of the leather when upholstering our furniture and use their skill to reveal the full character and beauty of the material. In day-to-day use, leather does not require much maintenance; periodic dusting with a soft, dry cloth should suffice. It is important to avoid placing leather sofas near heat sources or direct light.

Natural Woods / Veneers / Lacquered Surfaces

By dusting regularly, the beauty of Natural woods, veneers & lacquered finishes will be preserved. In this way, individual spots on the furniture will in all probability not stick persistently.

To remove stubborn soiling, a small amount of furniture polish should be used in conjunction with a soft humid cloth. Drops of water or alcohol must be quickly wiped away as they can attack the finishes and cause stains. Aggressive cleaning agents should never be used since they generally contain solvents or chemical substances which attack the lacquered finishes or can even damage them irreparably.

Metal

Dust regularly using a soft dry cloth. For a more thorough cleaning, use mild soap and warm water. Rinse with clean water and wipe dry. Do not use steel wool, sandpaper, mineral acid, bleach, or chlorine cleaners on metal surfaces.